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Terms and Conditions

1.0 General

1.1. Craft Haven Limited, is an incorporated New Zealand company. All Craft Havens website activities come under New Zealand legal jurisdiction.
1.2. Craft Haven is committed to following fair business practices. To this end we assure customers that the operation of this website follows the Model Code for Consumer Protection in Electronic Commerce published by the New Zealand Ministry of Commerce, and that we faithfully observe our obligations as set out by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

2.0 Pricing

2.1. Prices displayed on Craft Haven website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retroactively applied to accepted orders.
Prices may be adjusted for any reason and may vary at any time.
All prices are quoted in New Zealand Dollars and include GST on the website and in any other correspondence.

3.0 Copyright
Craft Haven asserts the right to the copyright of all aspects of the website, except the trademarks, slogans, logos or designs of the products displayed.

4.0 Faulty or Damaged Goods
4.1 Whenever possible, Craft Haven website will undertake to repair or replace any goods damaged prior to delivery. Craft Haven website will undertake to repair or replace any faulty goods. Damaged or faulty goods will be either repaired or replaced at the discretion of Craft Haven. Where repair or replacement of damaged or faulty goods is not possible a full refund will be issued for the value of the damaged goods. Damaged and faulty goods must be returned to Craft Haven in accordance with our returns policy.

5.0 Returns
5.1 The Craft Haven website will only accept returns for the following:
• Goods damaged prior to delivery
• Goods with manufacturing faults
• Goods supplied incorrectly
• Goods that vary from their description on the Craft Haven website

6.0 Disclaimer
The information relating to products displayed on Craft Haven is sourced from a variety of manufacturers and suppliers and is displayed in good faith. We, to the best of our ability, will ensure at all times that the information displayed is accurate. We do not make any representation or warranty as to the accuracy or completeness of this information due to the fact that manufacturers and suppliers reserve the right to alter product models, specifications, packaging and service offerings without notification.

All information displayed, relating to products and services offered by Craft Haven is for general informational purposes only and we are not responsible for any purchase decision you make with regards to suitability of a product or service for the purpose you have in mind.

To the extent permitted by the applicable law, Craft Haven disclaims all warranties with respect to products and services either express or implied, including but not limited to any implied warranties of merchantability or fitness for any particular purpose.

7.0 Colour
Craft Haven displays products in a variety of ways however colours displayed on a screen vary and may not represent the exact colours in reality. Craft Haven is not responsible or liable for any liability or loss incurred through the colours of the website not matching reality.

8.0 Delivery Policy
Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your credit card details. You get to see the full charge before completing your purchase. We deliver anywhere within New Zealand and estimated delivery times are stated with the shipping option chosen by or for you. Some isolated areas, (i.e. Rural Delivery) may require additional delivery time. Delivery times are based from the received payment time.
Deliveries are made by NZ Couriers.

9.0 Modification of Terms of Use
Craft Haven reserves the right to modify these terms of use at any time without notice. Craft Haven accepts no liability or responsibility as a result of these changes.

10.0 Security Policy

Craft Haven uses secure server software. All information including your name, address and credit card number are encrypted for your protection. All information remains confidential on the internet using our security system.

Contact Details
Please email us at info@crafthaven.co.nz any time - day or night.
Please call 06 7533523 (open 9:30-4:30pm Tuesday to Friday, 12:30pm-3:30pm Saturday and Late Night Thursday to 9:30pm)
Our street address is 301 Carrington Street, New Plymouth, New Zealand.

Craft Haven is 100% New Zealand owned and operated.